The Lead Medical Support Assistant (MSA) position serves as the Lead Clerk for all Medical Support Assistant (MSA) staff including advanced Medical Support Assistants, within Scheduling Unit, HAS Service Line, and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative, will also serve as Lead Clerk for the MSA staff at any of the Specialty Clinics to include Community Living Center at the CBOC.
Major duties may include, but are not limited to: Responsible for daily workload assignments, assigning work, and assuring proper staffing coverage, and determines training needs of MSAs including advanced MSAs to provide support across interdisciplinary settings. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number.
Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. Assures MSA staff explain the V A's mandate to collect insurance information to veterans, their families, and other eligible patients. Assured staff collects, scans, and updates health insurance information serving a major role in the revenue process.
Incumbent must be able to train staff in the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities Incumbents will rotate this to ensure all MSA staff are in attendance and understand the process. The Lead MSA may be asked to participate in PACT or Specialty Service Lines daily teamlet huddles and weekly team meetings where patient care planning and management occur. Work Schedule: Monday - Friday 7:00am-3:30pm.
Work Schedule is subject to change based on agency need. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 61967F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $61650 – $80147/yr.
This position requires a Other security clearance.
Applications close on 2026-11-02.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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