Lead Medical Support Assistant

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Johnson City, Tennessee
• Salary: $53232 – $69203/yr
• Hiring Path: Fed Internal Search
• Number of Openings: 1
• Telework Eligible: Yes
• Security Clearance: Not Required
• Date Posted: 2026-08-26
• Application Deadline: 2026-09-02

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Job Summary

The incumbent serves as Lead Medical Support Assistant (Lead MSA) in the Business Office Inpatient Care Section as part of an interprofessional healthcare team. Lead MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver.

The lead MSA plays an integral role in achieving first-contact resolution through Veteran-centered delivery of care and is responsible for routing clinical questions to appropriate clinical staff.

Key Responsibilities

The Lead Medical Support Assistant (MSA) is responsible for the coordination of MSA assignments and workflow found in an interprofessional coordinated care delivery model.Major duties include, but are not limited to: Assuring coverage of all areas of work, Ensuring accurate and timely scheduling of appointments, Providing guidance to staff members, to include changes in policies and procedures; Distributing and balancing workload: Creating and maintaining employee work schedules; Orienting and providing on-the-job training for new and current employees; Ensuring all training requirements are met; organizing the work structure of assigned areas; Acting as a liaison between MSA and staff to resolve day to day conflicts.

Work Schedule: Monday - Friday 3:30pm - midnight. Telework: Available Virtual: This is not a virtual position. Functional Statement #: 60575F Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Note: There is no substitution of education for experience at this grade level.

Contact

christopher.kirmse@va.gov · (785) 350-3111 X52966

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53232 – $69203/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-09-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government