This position is located within the Surgical & Specialty Care ICC at the St. Cloud VA Health Care System. This position will provide advanced administrative support to clinical staff members and Veterans, in addition to overseeing the daily clerical functions of the scheduling of all Surgical & Specialty Care areas.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Functions or Scope of Assigned Duties: Manages appointment scheduling, cancellations, re-scheduling, and no-show documentation following VA policies. Acts as liaison among Veterans, clinical staff, and external agencies, ensuring effective communication. Handles front desk duties, answers calls, and responds to inquiries via multiple communication systems.
Maintains and secures medical records, verifies demographic and insurance data, and facilitates transfer of records. Supports clinical flow by coordinating pre-appointment requirements and monitoring clinic schedules. Trains new staff, assesses workload, and recommends process improvements. Coordinates emergency and non-emergency transfers, ensuring timely and accurate documentation. Uses various software systems including VISTA, CPRS and secure messaging platforms.
Prepares reports, agendas, and minutes for team meetings, supporting Veteran care planning. Ensures compliance with HIPAA, VA policies, and safety protocols. Monitors clinic utilization, appointment accuracy, and resource use. Assists with outreach, community resources, and clinic operational adjustments. Manages workload, assigns tasks, and ensures deadlines are met. Acts as a mentor and trainer for MSA staff, providing guidance on communication and clerical procedures.
Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
amber.penry@va.gov · 217-554-5961
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56383 – $73297/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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