Coordinates and monitors administrative support activities, assigns and balances workload, tracks performance and workflow, resolves daily operational issues, and ensures timely, accurate scheduling and customer service. Provides staff guidance, training, orientation, and policy updates; maintains tracking systems, supports age-appropriate patient services, protects sensitive information, and promotes compliance with safety, privacy, and organizational requirements.
Include, but are not limited to: Monitors daily administrative operations and ensures efficient workflow across assigned areas. Assigns and balances staff workload to maintain adequate coverage and meet operational needs. Ensures accurate and timely scheduling of patient appointments. Conducts ongoing reviews of work quality, timeliness, and compliance with established procedures.
Develops and monitors tracking systems for registration, insurance, means testing, consults, follow-up care, and related activities. Resolves routine workplace issues, customer concerns, and day-to-day operational conflicts. Provides guidance to staff on policies, procedures, workflow changes, and administrative requirements. Trains and orients new and current employees, including on-the-job training and required competencies.
Creates and maintains employee work schedules and organizes the structure of assigned work areas. Serves as a liaison between administrative staff and other personnel to support communication, coordination, and problem resolution. Work Schedule: Monday-Friday, 7:00am to 3:30pm or 7:30am to 4:00pm Telework: Available Virtual: This is not a virtual position.
Functional Statement #: 56530-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Important: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55952 – $72739/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-08.
This is a Monday-Friday, 7:00am to 3:30pm or 7:30am to 4:00pm position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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