The Lead Medical Support Assistant (Lead MSA) is a staff position located under the Health Administrative Service (HAS) with VA NJHCS. Lead MSA required duties at the Eligibility & Enrollment, Emergency Room and Inpatient Units include receiving, admitting, scheduling and providing assistance and direction to Veterans seeking medical care. The Lead MSA also functions as a fully qualified typist and must possess excellent communication skills.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties to include: Monitors and makes work assignments, provides input on performance,resolves daily workplace issues and maintains efficient workflow.
Assures coverage of all areas of responsibility Conduct ongoing reviews to ensure quality of work; Ensure accurate and timely and timely entry of new application and updates for Healthcare Benefits within the VES system and utilizing VBMS, ICB, VIS, ISS portals. Provide guidance to staff members to include changes in policies and procedures; Distribute and balance workload; Create and maintain employee work schedules from Eligibility, Emergency Room, and Inpatient Units.
Orient and provide on-the-job training for new and current employees Ensure all training requirements are met; Oganize the work structure and acting as liaison between Lead MSA and staff in order to resolve day to day conflicts Schedule Outpatient Clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options. Work Schedule: Full-time; Shift: To be discussed during interview and it will be rotation.
Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:21270 Relocation/Recruitment Incentives: Not authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Elaine.Houston-Young@va.gov · 680-322-7064
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $59465 – $77306/yr.
This position requires a Other security clearance.
Applications close on 2026-11-09.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-03 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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