The Lead Medical Support Assistant (Lead MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow within their assigned Community Care team.
The Lead MSA performs clerical and administrative support in the coordination of care and treatment provided to Veterans through the VA Community Care (VACC) referral process at the Minneapolis VA Health Care System, which includes Community-Based Outpatient Clinics (CBOCs)
NOTE: The 2-page Resume requirement does not apply to this position. The Lead MSA is responsible for the coordination of AMSA and MSA assignments and workflow within their assigned VACC team. The Lead MSA is responsible for daily workload assessments, assuring proper staffing coverage, maintaining efficient workflow; reviewing training records; and determining training needs of the scheduling staff within their assigned team.
The Lead MSA assists the scheduling staff with complex and non-standard consults across all specialties and identifies the need for staff resources.
Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among administrative staff, patients and other interdisciplinary staff to resolve day-to-day conflicts.
The Lead MSA ensures workload coverage, which may include covering the AMSA and MSA roles as needed if gaps in staffing/coverage are identified. The incumbent identifies this need independently without supervisor direction. The Lead MSA will complete all assigned work and additional duties as deemed necessary by their supervisor to ensure department needs are met.
The Lead MSA is responsible for the coordination of workflow and other administrative support functions associated with the day-to-day department operations.
The Lead MSA is a subject matter expert in all administrative support applications such as CPRS, VISTA, ISS, REFDOCS, HSRM, PPMS, JLV, EPS, Message Manager, and all other administrative applications included but not limited to any applications required for scheduling staff to perform the functions of their role within Community Care. The Lead MSA will need to maintain a minimum of fully successful adherence to performance standards.
Work Schedule: Monday - Friday; 8:00am - 4:30pm Telework: Ad-hoc telework available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Timothy.Michael@va.gov · 612-467-5503
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $59930 – $77911/yr.
This position is eligible for telework.
Applications close on 2026-10-26.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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