The incumbent is assigned to the Eligibility and Enrollment Section of the Business Office at the Columbia VA Healthcare System at the following locations: Columbia, Sumter, Orangeburg, Spartanburg, Rock Hill, Anderson, and Florence County. The Lead Medical Support Assistant is responsible for the administrative support of the clinical services to include Primary Care and various Specialty Clinics located in the Community Based Outpatient Clinics.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Lead Medical Support Assistant, GS-7, assigns the daily workload and provides training to the Advanced Medical Support Assistant staff as they are the expert administrative and technical support for Enrollment & Eligibility, Admissions, Beneficiary Travel, My HealtheVet, Community Care, and VBA within the Columbia VA Health Care System.
The Lead Medical Support Assistant (MSA) works independently and is considered the chief source of patient information and plays an important role in accomplishing the administrative work within the outpatient clinics by the duties listed below: Independently reviews, adjudicates, and authorizes VA health benefit applications.
Applies extensive knowledge of federal laws, VHA directives, and special emphasis programs (PACT Act, Caregiver, OEF/OIF/OND, ACA, Agent Orange, Camp Lejeune, HUD-VASH, and others). Verifies eligibility using VES, HEC, VIS, MPI Toolkit, and related systems; resolves complex HEC alerts. Provides expert guidance to Veterans on required documentation, eligibility criteria, and enrollment procedures.
Updates demographic, insurance, military service, and income information; ensures accuracy for billing and workload credit. Oversees appointment scheduling, cancellations, and consult management following VHA directives. Performs same-day consult actions, ensuring accuracy within DST and consult toolbox systems. Ensures appropriate disposition of consults, including documentation for consults older than 90 days.
Serves as a key point of contact for Veterans, staff, and external partners; resolves complex inquiries. Coordinates Veteran transportation concerns Veterans Transportation Service. Models professional, culturally-competent customer service and supports Veteran-centered care. Ensures high-level accuracy of eligibility and enrollment data across multiple systems. Oversee document routing to HIMS for scanning; ensures compliance with record-keeping standards.
Generates and reviews reports for unverified applications, incomplete encounters, or administrative errors. Performs other duties as assigned. Work Schedule: 8:00am to 4:30pm, Monday-Friday Virtual: This is not a virtual position. Functional Statement #: 63466F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $55240 – $71814/yr.
Applications close on 2026-10-21.
This position is open under the 'Fed Excepted' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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