This position is located in the Small Business Administration, Birmingham Disaster Loan Service Center in Birmingham, AL or Fort Worth, TX , One (1) vacancy in each location. The incumbent assists customers from the time the proceeds of a disaster loan are disbursed until the loan is paid off. Incumbent serves as a Loan Servicing Assistant and is responsible for assisting Loan Specialists in servicing or liquidating a full range of disaster business and home loans.
As a Loan Servicing Assistant at the GS- 1101-7, some of your typical work assignments may include: Analyzes financial statements of SBA disaster loans which are or are considered potential problems. Compares present previous statements to determine trends in financial conditions and compliance with loan terms and conditions. Follows up with borrowers or banks on any serious violations noted. Independently services a selected portfolio of disaster loans.
Concentrates on those over 30 days past due by initiating collection letters and contacting borrowers by telephone by the use of Predictive-Dialing System (Autodial). Contacts borrowers who are less delinquent in order to determine the cause of the delinquency and propose corrective action for resolving the problem.
Answers verbal and written requests from banks and borrowers and other financial institutions concerning payments on loans, interest rates, loan balances, terms conditions, and other credit information. Provides superior customer service to internal and external stakeholders regarding disaster loan portfolio.
Supports the Liquidation Team in handling problem accounts which require enforced collection measures or other actions within the scope of existing disaster authority consistent with the applicable laws, regulations and procedures in order to protect the interest of the government. Birmingham Salary Range - GS-07 $50,969 to $66,261 Fort Worth Salary Range - GS-07 $54,857 to $71,315
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation.
All education claimed by applicants will be verified by the appointing agency accordingly. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.
*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
This position is with Small Business Administration, Other Agencies and Independent Organizations.
The posted pay range is $50969 – $71315/yr.
This position is eligible for telework.
Applications close on 2026-11-13.
There are 2 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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