WHAT IS Taxpayer Services? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CARE-Customer Assistance, Relationship and Education SPEC- Stakeholder Partnerships, Education and Communication Area Director's Office (Area 2 & Area 3) - One (1) vacancy each REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas.
Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations. Findings and recommendations are considered technically authoritative and normally accepted without significant revision. Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors.
Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology). Provides technical guidance to staff as needed. Recommends procedural changes to ensure business continuity and operational stability. Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects.
Negotiates with managers across various Service components to obtain necessary resources and organizational support. Serves as a liaison between assigned program area, other areas within Taxpayer Services, Headquarters, offices, and other Business Operating Divisions (BODs). Coordinates input and feedback from internal and external stakeholders, including subject matter experts and front-line staff.
Validates reported information and appropriately elevate work stoppages and other issues requiring leadership intervention (i.e. organization structure, work process, procedure changes). Resolves relationship conflicts that impede progress and ensure all parties work effectively toward timely project completion.
Coordinates the impact of project or program implementation with employees and managers in affected areas throughout the Service, as well as with individuals and organizations outside the Service. Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives. Directs, as needed, the development and implementation of employee training related to these efforts.
Reviews and integrates training initiatives across offices, branches, and sections in a cross- functional manner within Taxpayer Services and other BODs. STANDARD POSITION DESCRIPTIONS (SPD): PD26101 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $125776 – $197200/yr.
This position is eligible for telework.
Applications close on 2026-11-02.
There are 2 openings for this position.
This is a Tour of Duty: Monday- Friday 8:00am 4:30pm. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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