WHAT IS TAXPAYER SERVICES?A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - CAS-Customer Account Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. STANDARD POSITION DESCRIPTIONS (SPD): PD26225 Visit the IRS SPD Library to access the position descriptions.
Leads and coordinate analytical studies and projects involving multiple functional areas and organizational components. Develops and implements analytical frameworks and evaluation methodologies used to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services.
Serves as a principal advisor to leadership on high-visibility program issues, providing recommendations that influence strategic planning, resource allocation, and program direction across organizational boundaries. Analyzes and evaluates the effectiveness of Taxpayer Services programs, policies, and operational practices.
Conducts complex analytical studies to assess program performance, identify systemic issues, and determine operational impacts across affected organizations. Develops recommendations and corrective strategies to improve program performance, strengthen operational stability, and support business continuity. Performs analysis and evaluation related to the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
Evaluates program plans, proposals, and operational data to determine effectiveness and alignment with Service goals and priorities. Develops recommendations for new or revised Taxpayer Services policies, procedures, and operational guidance designed to improve efficiency, strengthen program performance, and ensure consistent application of Taxpayer Service policies and procedures.
Performs project management and program analysis for multiple complex projects and initiatives simultaneously that support Taxpayer Services strategic objectives. Plans, coordinates, and establishes operating methods and procedures necessary to accomplish project objectives. Develops short- and long-range project plans, schedules, and implementation strategies that align with Service priorities and Taxpayer Services policies.
Monitors project progress and evaluate outcomes to ensure program initiatives achieve intended results.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
Full federal benefits details →
This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $112556 – $152471/yr.
This position is eligible for telework.
Applications close on 2026-10-08.
This is a Monday - Friday, 7:00AM-3:30PM position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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