WHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS - Operations Support, Capital Management & Oversight REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Duty 1: Liaison/Consultant Duties 50% The incumbent serves as the primary HR liaison to facilitate human resource actions.
He/she analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of the management processes and systems, human resources, and strategic planning initiatives within the program office. Conducts analyses and prepares reports on workforce trends i.e. hiring, classification, compensation, employee and labor relations, retirement, and awards. Conducts HR training for managers, supervisors, and/or employees.
Duty 2: Project Management Support 25% The incumbent serves as a Project Manager responsible for accomplishing various analytical studies and/or projects relating to substantive, mission-oriented programs of the Internal Revenue Service. The studies or projects involve complex programs, systems, or issues and have impact on multiple IRS locations and/or organizations.
Applies qualitative and quantitative methods in assessing complex management processes and/or systems for agency-wide programs or very large segments of such programs. Problems and issues addressed involve such complex matters as efficiency and effectiveness in organizational design; overlaps in management support services and/or the need for consolidated functions; or developing or modifying procedures for carrying out managerial or administrative functions.
Develops long-range program plans, goals, objectives, and milestones. Compiles data and prepares administrative and/or program reports. Reports may encompass workforce, programmatic, mission-oriented, and/or organizational issues. Uses quantitative analytical methods to evaluate programmatic data and to identify and analyze program or policy issues.
Identifies data requirements needed for effective program evaluations; monitors program trends through analyses of statistical data; designs statistically valid survey questionnaires and data analysis techniques. Duty 3: Research and Analysis 25% Interprets and applies laws, regulations, policies, and practices to provide advice and counsel to managers, employees, and other officials.
Provides limited advice on the potential impact of proposed human resource actions, reorganizations, reductions in force, etc. STANDARD POSITION DESCRIPTIONS (SPD): PD24498 Visit the IRS SPD Library to access the position descriptions.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).
As a current IRS employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
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This position is with Internal Revenue Service, Department of the Treasury.
The posted pay range is $106437 – $172980/yr.
Applications close on 2026-09-11.
There are 6 openings for this position.
This is a Tour of Duty: Monday - Friday, Day Shift hours negotiable start time between 6:00am and end time by 6:00pm. position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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