The position is in the Health Administration Service (HAS) at Veteran Health Indiana (VHI) which includes the main site (Richard L. Roudebush VA Medical Center - RLRVAMC) and six satellite clinics and reports to the Ambulatory Care and Processing Section Chief (AC&P). The RLR VAMC is a large, complex, and academically affiliated tertiary care Medical Center with over 3,000 employees, involving a wide spectrum of professional, technical, and administrative occupations.
Duties include, but may not be limited to the following: The position has primary responsibility for the administrative and operational management of the services and programs of the Health Administration Service (HAS) at Veterans Health Indiana (VHI) which includes the main site (Richard L. Roudebush VA Medical Center) and six satellite clinics.
The incumbent is responsible for the development, implementation, and evaluation of the personnel management, coordination of staff development activities, and clinical operations. The incumbent is responsible for procurement as applicable, and serves as Contracting Officer Technical Representative (COTR) for contracts under HAS, as applicable.
Provides administrative, technical, resource utilization and financial management of the administrative functions and operations of the service. The incumbent is responsible for HAS compliance with The Joint Commission (TJC) standards related to Environment of Care (EOC).
Disseminates and/or collects information to and from administrative and clinical personnel concerning VA Directives, reports, policies, plans, procedures, methods, and actions of an administrative nature through all the service settings of the HAS. The incumbent works closely with the Ambulatory Care and Processing leadership and service leadership across the facility to ensure the mission and vision of HAS is met.
Administration Duties: The incumbent provides technical advice and expertise to the RLRVAMC and management concerning patient processing activities and legal entitlement/eligibility for services.
The incumbent serves as a point-of-contact at the outpatient clinics to assist in answering inquiries related to patient processing activities, scheduling and share information pertaining to recent VHA directives, handbooks or policies having direct impact on patient processing and scheduling.
The incumbent is responsible for the daily program planning, future planning and administration of Health Benefits Unit, Medical Support Assistant Float Pool, and outpatient clinic operations at the Indianapolis VA Healthcare System. Performs administrative work, which includes management of an office's schedule or day-to-day plans. Develops new plans or schedules using standard references. Identifies objectives based on understanding of program and overall priorities.
Determines specific steps, input required, and/or meetings. Identifies schedule and milestones; and estimates resources required. Conducts extensive research of data from diverse sources. Extracts and assembles information. Uses advanced analytical techniques to develop conclusions. Develops reports or presentations for upper management in order to make appropriate decisions regarding staffing.
Program Evaluation/Clinical Operations Data Analysis: Incumbent maintains overall administrative clinical management for the section. This may include interpreting administrative policies, developing or implementing local policies, defining administrative requirements, and/or providing advice to management on related issues. Applies new policies, provides advice on requirements, maintains administrative systems, and prepares administrative paperwork.
The incumbent is responsible for ensuring workflow is organized and assigned among positions in a manner, which serves the needs of the section most effectively and economically. Incumbent analyses functions requires to accomplish the efficient processing of applicants, patients requiring care, determination of eligibility for medical, dental and medications and assigns priorities to ensure timely processing.
Incumbent evaluates the need for positions, as well as the skills and knowledge required. In addition, Incumbent evaluates the organization grouping and assignment of duties and responsibilities among all section positions. The incumbent assists with establishing operating guidelines for and coordinates activities of subordinate supervisors relating to organizational structure, performance standards, work review and reporting to higher levels of management.
Incumbent assigns and explains work requirements to program supervisors for new or changing programs, studies problems in the quality/quantity of work produced and resolves technical work problems not covered by established policies. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30AM-4:00PM Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD920750 Relocation/Recruitment Incentives: Not Authorized
Transcripts must be submitted with application. Education cannot be credited without documentation. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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cammie.shakir@va.gov · 3129986328
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $62297 – $97991/yr.
Applications close on 2026-10-06.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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