The Advanced Medical Support Assistant works in the Business Administration Service at the VA Southern Nevada Healthcare System, Las Vegas, NV. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service.
The Advanced Medical Support Assistant (AMSA) Health Benefits/Enrollment Clerk works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment access to care for patients.
Major duties and responsibilities include but are not limited to the following: Coordinates administrative services for Veterans, family members, caregivers, and public, administrative, and clinical staff to ensure continuity of inpatient and outpatient care. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into the VA software systems for enrollment and care by scanning the documents.
Incumbent develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Incumbent must have the knowledge to assume the role of a Transportation Specialist or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Transportation Specialist are detailed to fill-in other areas.
Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that effect workload data. This position provides administrative support to one or more outpatient clinics and the main hospital campus and is an integral member of the team to effectively conduct day-today administrative operations relating to veteran benefits.
The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient. This includes updating and verifying demographic information, scheduling appointments, collecting insurance information, data entry, and notifying the patient of their new patient scheduled appointment.
The incumbent must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, ESR, BTSSS, CPRS, and Microsoft applications to accurately enter or extract information. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established business processes.
A caring, compassionate, and sensitive manner is essential when explaining benefits and processes to Veterans and their family members both in person and on the phone. The AMSA Health Benefits/ Enrollment Clerk participates in the daily team huddles and weekly/monthly team meetings where administrative planning and management occur, except during staff shortages for coverage.
Determines eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents including separation papers, awards, commendations, computer hospital inquiry (HINQ), Master Patient Index (MPI) Veterans Information Solution (VIS), Veteran Benefits Management System (VBMS), Defense Personnel Records Information Retrieval System (DPRIS)and other means, such as communications with VA Regional Office or VA Records Processing Centers.
The incumbent advises the veterans of their entitlement to various medical benefits and discusses co- payment requirements of veterans in discretionary categories. The incumbent is responsible to explain medical co-payments, if applicable with submission and follow up of form 7131 to determine eligibility. The incumbent is responsible for scheduling all follow-up appointment needed from an Acute Care visit in the VistA system.
Scheduling appointments must follow all scheduling guidelines. The incumbent will perform receptionist duties; customer service. Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services to prevent congressional and adverse publicity. The AMSA Health Benefits/Enrollment Clerk will collaborate extensively with the Patient Advocate Office when there is a need to address a complaint of a patient regarding eligibility and benefits.
The AMSA Health Benefits/Enrollment Clerk is responsible for processing Patient Data Transfers from other VA facilities for patients to receive medical services and specialty care. The incumbent is responsible for scanning all pertinent documentation for eligibility and identity into the applicants Medical Record File in CPRS.
Ensuring the documents have full name and SSN on it and scanning under the correct date of document, Type of Document, Description of document and correct patient record. Work Schedule: TBD Telework: Not Available Virtual: This is not a virtual position Permanent Change of Station (PCS): Not Authorized
vanessa.garcia9@va.gov · 415-221-4810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $60739 – $78960/yr.
This position requires a Other security clearance.
Applications close on 2026-10-20.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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