The Advanced Medical Support Assistant (MSA) is a highly specialized position and performs multiple duties. The incumbent performs administrative and clerical support work in the Whole Health Service (WHS). Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.
Total Rewards of a Allied Health Professional Duties include but are not limited to: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model in PACT or specialty care setting where the PACT model is used and may be required to serve on more than one team.
The incumbent independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
He/she must determine the nature of requests and provide the information desired using privacy rules and established clinical processes. He/she is responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
He/she must review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) and assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent will schedule appointments in accordance with current established VA/VHA Directives, Handbooks, policies and procedures.
The incumbent will daily review active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by scanning the documents into the records.
The incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care, setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday; 0800 - 1630 Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc Available Virtual: This is not a virtual position. Functional Statement #: 56091-F Permanent Change of Station (PCS): Not Authorized
There is no educational substitution at the GS-6 grade level.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52701 – $68511/yr.
This position is eligible for telework.
Applications close on 2026-10-15.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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