The Advanced Medical Support Assistant works in the Business Administration Service at the VA Southern Nevada Healthcare System, Las Vegas, NV. The incumbent's work impacts the administrative aspect of patient care, including: access, scheduling/coordinating appointments using advanced clinic access principles, collecting and updating demographic and insurance information, patient processing, and customer service.
The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Outpatient Clinics for the VA Southern Nevada Healthcare System in Las Vegas, Nevada and associated Community Based Outpatient Clinics (CBOCs). Major duties and responsibilities include but are not limited to the following: Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met.
These activities directly affect the revenue cycle, patient access to care, hospital performance goals and objectives, as well as VHA public image. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. His/her work also impacts processes, action plans, monitoring and reporting.
Failure to perform these duties properly could result in the Veteran not receiving the treatment to which he/she is entitled or priority access to care to which he/she is entitled. The lack of coordination provided by this employee could negatively impact upon clinical and/or administrative functions. The Advanced Medical Support Assistant (AMSA) works collaboratively in an interdisciplinary coordinated care delivery model (i.e.
PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
Incumbent must screen and receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone.
The AMSA independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The AMSA participates in the daily team huddles and weekly team meetings where patient care planning and management occur.
The incumbent must conduct daily reviews of active/pending consults, Return to Clinic Orders, Recall lists and Audio-care communications for accuracy and disposition. The incumbent also generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor the BAS Supervisor.
Incumbent intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity. Serves as technical advisor and liaison with contacts at all levels. Incumbent must completely understand and be able to explain complex regulations and eligibility criteria concerning Veterans ' entitlements and VA benefits, priorities for care, access to care and advanced clinic access.
Incumbent must maintain the ability to perform the varied and complex duties of each of the Program Support Assistants (Care Facilitators) and the Medical Support Assistants in the section located in various clinical areas throughout the medical center and CBOC's.
The work requires the ability to work in a busy environment, multi-task, lead, and organize a large group of staff in various work areas to produce results, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the transfer waiting list.
The work requires a high degree of judgment, fact-finding, and coordination with people at various levels (patients, management, VISN). Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. Work Schedule: TBD Telework: Not Available Virtual: This is not a virtual position Permanent Change of Station (PCS): Not Authorized
vanessa.garcia9@va.gov · 415-221-4810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $60739 – $78960/yr.
This position requires a Other security clearance.
Applications close on 2026-10-20.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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