The Medical Support Assistant utilizes multiple computer applications, as well as the integrated electronic medical record system. Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service.
Major duties include but are not limited to: Front-line contact will affect the perception of the quality of healthcare services provided by the VA. High degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
Caring, compassionate, and sensitive manner is essential when explaining procedures to Veterans and family members, both in person and on the phone. Receive and relay incoming and outgoing telephone messages. Check patients in and out from appointments.
Schedule return to clinic orders Set up clinic paperwork Process faxes, scanning, and printing of documents Direct patients to other areas of the hospital Change and reschedule clinics Greet patients when presenting Cancel and reschedules appointments Utilize consult toolbox as directed Obtain provider and scheduling preferences Coordinate care with network providers Employ the use of several databases/systems (including but not limited to those listed below) HSRM CPRS VSE CTM REFDOCS TP A Portal PPMS Develop and maintain a rapport with both internal and stakeholders involved in the coordination process.
Review Vista Image Display to determine if records have previously been received Confirm care has been received Request corresponding documentation for scheduled care Complete outstanding consults Work involves discussion with patients or their representatives to collect data for administrative processing, making referrals, scheduling, coordinating, and monitoring return appointments for outpatient and inpatient treatment in compliance with VHA scheduling directives and HIPAA regulations.
Maintain expert level knowledge in eligibility criteria, standard processing in every facet of the coordination process and the MISSION Act as it applies to Community Care VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Work Schedule: Monday - Friday, 8:00am - 4:30pm Virtual: This is not a virtual position. Functional Statement #: 21 N19-A Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Melinda.Roberts@va.gov · 218-851-8863
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $46848 – $60902/yr.
This position requires a Other security clearance.
Applications close on 2026-10-19.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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