Performs clerical and administrative support in the coordination, care, and treatment provided to veterans through the CITC referral processing procedures at VA Black Hills Health Care System. Position can be based out of either listed locations and is an open continuous announcement.
Applicants in USA Staffing will be qualified based on the resume submitted and qualified candidates will be referred to the hiring manager every 1-2 weeks until the announcement is closed or filled.
Total Rewards of a Allied Health Professional *This position requires the incumbent to physically report to work at either Fort Meade, SD or Hot Springs, SD. Major duties include, but are not limited to, the following: Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Works closely with clinical personnel to ensure veterans receive timely referred and scheduled care in their local community. This work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across all disciplines and specialties through community care. The AMSA recommends changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems involved in an interdisciplinary coordinated care delivery model. Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies (e.g.
coordinating community care appointments and additional requests for care with non-VA medical facilities, administratively triaging phone calls related to community care requests, assisting other VA teams in understanding community care eligibilities in regards to the Mission Act of 2018, assisting CITC RN in care coordination of referrals, following up with community vendors to ensure appointment completion and obtaining of medical records).
Processes incoming veteran messages through message manager and care requests through my healthy vet, and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; enters appropriate information into the electronic record; manages patient systems to verify and validate accuracy and resolve issues; evaluates and triages scheduling to meet recommendations by clinician in regards to urgency of the referrals.
Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with Community Care processes guidelines and directives. Independently recognizes the urgency of the consults and schedules care in accordance. Assignments include, but are not limited to: scheduling, rescheduling patient consults, and monitoring processes related to Community Care.
Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, home care, lab tests and imaging throughout all specialties. Communicate to the veteran any pre-appointment requirements or instructions. Clearly communicates appointment care details to the veteran or point of contact for veteran.
Communicates to the PACT Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the veteran. Identify and communicate veteran concerns or needs recognized during communications regarding upcoming Community Care. Provides follow up calls to veterans when it is identified that an appointment was not attended. Incumbent assists veterans in rescheduling appointments in cases of missed or no-show appointments.
Work Schedule: Monday-Friday 7:30am-4:00pm Telework: Ad-hoc only, per Supervisor's discretion Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Megan.noe@va.gov · (724) 285-2259
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47903 – $62274/yr.
This position requires a Other security clearance.
Applications close on 2027-01-11.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →