The Advanced Medical Support Assistant (MSA) serves in the Enrollment and Eligibility Department. The position is highly technical in nature as it's the primary gateway for all Veterans seeking care or other benefits across the VA Health Care System (VAHCS). The primary duty of this position is to perform tasks that determine Veteran's health eligibility, identifies copay requirements based on Priority Group assignment and Means Testing.
Total Rewards of a Allied Health Professional Incumbent will serve as technical expert providing enrollment and eligibility guidance to service and facility leadership. He/she supports the management information components of all health eligibility related programs within the HCS. This includes not only entering data and information, when necessary, but also analyzing reports, records, and statistical computations for accuracy and propriety.
Local input is compared with the Health Eligibility Center (HEC) in Atlanta, GA and will affect data entry for encounter entries that go to Austin for workload credit. The incumbent must review the Incomplete Encounter Management Module (IEMM) report to clean up any discrepancies in administrative or registration data that would prevent the transmission of encounters.
This includes, but is not limited to, missing elements from registration, missing period of service, conflict in information, Z07 inconsistencies 405 error, county code missing, etc.
The incumbent must be proficient in utilizing other eligibility software such as the Hospital Inquiry (HINQ), Veterans Information System (VIS), Defense Personnel Records Information Retrieval System (DPRIS), Veterans Benefits Management System (VBMS), Enrollment System (ES), and Computerized Patient Record System (CPRS) to appropriately enroll eligible beneficiaries for health care benefits.
Significant skill in using mathematical equations to accurately compute income assessments, etc. Knowledge of beneficiary travel rules and regulations regarding legal entitlement to travel reimbursement sufficient to explain individual eligibility, copays and to help with submission of a travel claim for reimbursement of expenses.
He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
A caring, compassionate, and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. The AMSA can independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
The AMSA participates in the daily team huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage. Work Schedule: Monday to Friday 8:00 am to 4:45 pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: AdHoc Telework Available Virtual: This is not a virtual position.
Functional Statement #: Medical Support Assistant (Advanced) Eligibility/Enrollment & Registration Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
There is no educational substitution at the GS-6 grade level. A transcript must be submitted with your application if you are basing all or part of your basic qualifications on education. If your school has changed names, or is no longer in existence, you must provide this information in your application.
Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR High school transcript (unofficial or official) OR GED Certificate OR Homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
This position is eligible for telework.
Applications close on 2026-11-16.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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