Incumbent(s) will serve as advisors and experts to the HAS Section Chiefs and support the management information components of all health eligibility related programs. The incumbent reviews, verifies, and analyzes data submitted for consistency with financial and program objectives, and adherence to VA directives. The incumbent's responsibilities include management analyst, training, and organizational development.
Duties include but are not limited to: Responsible to ensure accurate, timely and consistent information is entered into the appropriate database. Also, the incumbent(s) will provide the vision for development of monitors in measuring all data input.
Knowledge of other programs and eligibility criteria such as the Fugitive Felon Program, Veterans Justice Outreach (VJO), Shipboard Hazard & Defense (SHAD), Camp Lejeune Contaminated Water Exposure, Homeless Care for Homeless Veterans (HCHV), Operation Enduring Freedom/Iraqi Freedom/New Dawn (OEF/OIF/OND) and Special Registry Programs such as Agent Orange, Persian Gulf War, Environmental Contaminants, and ionizing Radiation.
Perform work to support the Enrollment Coordinator/Supervisory MSA to include all administrative processes, health benefits eligibility determinations, and all aspects of the health benefits package. Performs technical activities involved with screening, processing, and assisting Veterans, non-Veterans, and beneficiaries seeking multiple medical treatment benefits. Evaluate each new patient to determine if the registration at this facility is complete.
Capable of thoroughly explaining eligibility and medical benefits to the patient. Based on the information provided by the patient, the AMSA performs the function of the Eligibility Claims Clerk and determines entitlement of care. Assure that all new veterans to the system are registered within five (5) days of receipt of their application. Responsible for accurate new patient management.
This includes updating and verifying demographic information, assisting with the patient vesting, scheduling new patient appointments, collecting insurance information, and will assure appropriate monitoring and reporting is accomplished within established time frames.
Incumbent(s) is tasked with VHA policy that Veterans' appointments are scheduled timely, accurately, and consistently with the goal of scheduling appointments no more than 30 calendar days from the date an appointment is deemed clinically appropriate by a VA health care provider (Clinically Indicated Date), or in the absence of a Clinically indicated date (CID), 30 calendar days from the date the Veteran requests outpatient health care service (Preferred Date).
The scheduling of all appointment request originating from fully processed VA Form 10-10EZs must be complete within 5-calendar days. Established patient is defined as a patient who has previously completed an appointment within last 36 months. Work Schedule: 3:30pm- 12am (Midnight) rotating weekends and holidays. Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 000000 Recruitment/Relocation Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no education substitute for this position.
Pauline.Stewart@va.gov · (919) 354-9296 X129296
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47434 – $61663/yr.
Applications close on 2026-11-03.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-27 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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