The incumbent serves as a Medical Support Assistant (MSA) in Care in the Community (CITC). S/he works at Veterans Affairs (VA) Illiana Health Care System, in Danville, IL.
Major Responsibilities Answering phones Directing calls to the appropriate staff Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Using CPRS for notes, alerting AMSA (Advanced Medical Support Assistant) to scheduled, rescheduled or no show appointments Entering hospital notification and community care coordination plan notes, performing basic eligibility requirements for CITC programs Interacting with both internal and external customers Obtains medical records Works closely with CITC teams, PACT and specialty clinics Work Schedule: Full -time, Monday -Friday 7:30am-4:00pm Telework: Not Authorized Virtual: This is not a virtual position.
Functional Statement #: 00782F, 00788F, 00791F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
rusti.cawthon@va.gov · 217-554-5971
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $34466 – $55366/yr.
This position requires a Other security clearance.
Applications close on 2026-11-03.
There are 3 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-27 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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