A Medical Support Assistant (Advanced) in the Health Informatics department plays a critical role in supporting the implementation and integration of the new Electronic Health Record (EHR) system. They assist with data entry, scheduling, and workflow optimization, ensuring smooth transitions and accurate information management throughout the EHR adoption process. Position can be based out of either listed locations
Total Rewards of a Allied Health Professional *This position requires the incumbent to physically report to work at either Fort Meade, SD or Hot Springs, SD.
Major duties include, but are not limited to, the following: The work includes functions such as serving as an in initial point of contact for the units, clinics, patients, call centers, CITC to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems.
This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.
Coordinates veteran appointments through community vendors utilizing guidance and direction from the veteran's care team to ensure appointments are scheduled accurately, efficiently and within the clinical needs requested by the provider.
Develop and/or maintain effective and efficient communication with the veteran, veteran representatives, interdisciplinary care teams, VA medical centers, and other agencies Processes incoming veteran messages through message manager and care requests, and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan problem solve, and follow up with patient care by sharing information and collaborating with interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; enters appropriate information into the electronic record; manages patient systems to verify and validate accuracy and resolve issues; evaluates and triages scheduling to meet recommendations by clinician in regards to urgency of the referrals.
Customer Service: Greet and check in patients, assist patients with mobile check-in if needed; Gather medical information if needed; Refer patients to appropriate members of health care team as needed; Report backlogs, difficulties in meeting deadlines, uncooperative providers; Document complaints; Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution; Resolve difficult problems and diffuse potential dissatisfaction with VA services Performing receptionist duties: Monitor copying and faxing; Answer and route incoming phone calls Maintain Medical Charts: Generate patient workload reports and monitors activity; Serve as a technical advisor and liaison (EHR, Scheduling Package, etc.); Respond to secure messages Administrative duties: Prepare for clinic including printing appointment and clinic lists; Monitor patient demographics; Ensure open encounters are completed; Ensure return to clinics orders are reviewed and completed daily; Consult report reviewed and cleaned up daily; Routinely review of active/pending consults daily; Interpret, verify, and disposition of provider orders; Monitor appointments for area of responsibility; Monitor and review clinic grids with collaboration with providers and supervisors; Assist with clinic access contingency plans by adjusting appointment times, locations, or dates; Complete/train/share knowledge of data programs in association with EHR Work Schedule: Monday-Friday, 7:30am-4:00pm Telework: Ad-hoc only, per Supervisor's discretion Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Megan.noe@va.gov · (724) 285-2259
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47903 – $62274/yr.
This position requires a Other security clearance.
Applications close on 2026-11-13.
There are 2 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-06 · Not affiliated with or endorsed by OPM or USAJOBS.gov
Apply on official site →