This Medical Support Assistant (Advanced) position works in Specialty Care in the Medical Administration Service of the Southeast Louisiana Veterans Health Care System located in New Orleans, Louisiana performing duties related to the receipt, intake, and indexing of health and administrative information. Specialty Sections include, but are not limited to: Medicine, Mental Health, Surgery and Physical Medicine and Rehabilitation.
Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model -- Specialty Care setting such as Medicine, Mental Health, Surgery and Physical Medicine and Rehabilitation sections. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports.
Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to support patient care. Manages a tracking system for follow up care such as consults and tests. Participates in team huddles and team meetings to manage and plan patient care.
Adjusts the flow and sequencing of the work to meet team and patient needs. Enters appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues. Informs providers about shared patients (those who receive their care at multiple VAs or those who have care in the community).
Work Schedule: Typically, Monday-Friday, 7:30 a.m. - 4:00 p.m., Schedule subject to change based on needs of the facility. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 629-00159F. Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Stephanie.Dufour@va.gov · 719-216-4458
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $59031/yr.
Applications close on 2026-10-30.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-22 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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