Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model, in Primary Care, Mental health, Specialty Care Setting, Inpatient Ward, and Eligibility and Enrollments. The PACT team let is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MNMSA/health technician).
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal Rewards of a Allied Health Professional Duties include but are not limited to: Coordinate with the patient care team to review clinic utilization using reports such as the Clinic Utilization Statistical Summary Monitor clinic setup to support clinical needs and make necessary adjustments.
Develop and maintain effective communication with patients, interdisciplinary teams, medical centers, and outside agencies. Assist with communication during inpatient-to-outpatient discharge processes. Communicate with non-VA medical facilities as needed. Facilitate and process secure messaging between patients and care teams. Notify patients of normal lab results. Develop and manage tracking systems for follow-up care (consults, tests, etc.).
Participate in team huddles and meetings to plan and coordinate patient care. Set priorities, deadlines, and adjust workflow to meet patient and team needs. Reinforce the plan of care and enter appropriate data into the electronic medical record. Monitor pre-appointment requirements to ensure the patient is ready for visits or procedures (X-ray, labs, etc.). Evaluate patient information and clinic schedules to determine vested status.
Educate providers about shared patients receiving care from multiple VA or community sources. Perform higher-level duties requiring administrative independence and complexity at least 25% of the time. Coordinate patient care by interpreting and verifying provider orders per VHA scheduling guidelines. Evaluate clinics and provider schedules to accurately schedule Veterans within required timeframes upon discharge.
Maintain effective communication with interdisciplinary teams, nursing staff, patients, families, VA facilities, and other agencies. Facilitate secure messaging with outpatient clinics to ensure timely scheduling for follow-up care across PACT and specialty clinics. Problem-solve operational issues and perform administrative follow-up actions. Collaborate with various teams to ensure continuity of care.
Provide clerical support including mailing letters, phone calls, printing labels/armbands, maintaining rosters, and running reports (inpatient roster, morning report, G&L, critically ill lists, OR schedules). Accurately process all patient movements (inter-ward transfers, discharges, RAS, AS passes <96 and >96 hours). Screen for required administrative and medical documentation (advance directives, organ donation screenings, preregistration info).
Use programs such as CPRS, VistA, VistA Scheduling, VCM, Microsoft Word, Teams, Morning Report, ICB, Message Manager, When to Work, and Outlook to complete duties efficiently. Work Schedule: Monday - Friday, 7:30am to 4:00pm or 8:00am to 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Telework available on a Ad-hoc basis. Virtual: This is not a virtual position. Functional Statement #: 53753-F Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50351 – $65456/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-10-28.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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