The Advanced Medical Support Assistant (AMSA) plays a critical role in providing administrative and technical support for the Community Care (CC) Program. The primary responsibility of this position is to ensure seamless coordination of patient care and appointments, while managing all logistics related to Veteran community care. This includes facilitating communication and coordination between the Birmingham VA Health Care System and non-VA providers.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional FUNCTIONS/SCOPE OF DUTIES: The AMSA must possess a thorough understanding of medical center programs and services, as well as the varying priorities and complexities associated with outside specialty care.
Duties encompass a wide range of administrative tasks, including but not limited to: Electronic filing Data entry Scheduling appointments and tests Ensuring accurate transfer of medical records between the Birmingham VA Health Care System (BVAHCS) and other facilities Consult management Tracking the status of community appointments Additional responsibilities include: Making daily follow-up (post-care) calls Maintaining an updated database of community medical services to assist Veterans in locating care Processing both emergent and nonemergent consults for community-based medical services.
Strong coordination and organizational skills are essential to the success of the facility's multidisciplinary medical team. Serving as a key point of contact for Veterans, their families, and community care providers, the AMSA delivers vital information, assistance, and administrative support.
This role requires close collaboration with members of the expanded health care team, including the Patient Aligned Care Team (PACT), Specialty Care, pharmacists, social workers, dietitians, and behavioral health professionals. This interdisciplinary approach ensures comprehensive, high-quality care for Veterans. AMSA GS-6 is the full performance level of this position.
This position provides medical administrative support to Veterans of the BVAHCS for Community Care services; schedules Veteran appointments with community providers using HSRM or other software scheduling options. Use established business rules to schedule appointments for Veterans which include non- VA clinic visits and consultations.
The employee must comply with the mandatory training requirements for the outpatient scheduling processes and ensure all appointments are scheduled within established time constraints while ensuring the provider and patient's preferences for dates and time are met. The employee collaborates, communicates, follows set priorities, and organizes assigned work to meet deadlines, ensuring compliance with established processes, policies and regulations.
Employee demonstrates the ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives. The employee must demonstrate knowledge of the technical health care process as it relates to access to care; communicate with Community Care providers to ensure they accept VA patients and payments.
The employee demonstrates the ability to process consults following the Access and Office of Community Care procedures and guidelines and adhering to VHA Directive 1232, the Field Guidebook, Consult Business Rules SOP, Consult Timeliness SOP, and Minimum Scheduling Efforts SOP. At the advanced level, the employee demonstrates the ability to provide training to new staff onboarding in Community Care by utilizing the shadowing method.
The employee demonstrates the ability to contact Veterans by telephone to validate consult requests and coordinates appointments with community providers based on the Veteran's preference, as appropriate. The employee is required to demonstrate the ability to use computers to perform a wide variety of recordkeeping, correspondence, tracking operations, managing veteran's PHI/PII in VHA databases or records.
The employee must demonstrate knowledge of medical terminology due to the technical nature of language utilized by clinicians; support patient safety standards by following the VA's policy to use two forms of identification-specifically, the patient's name and Social Security Number (SSN) which is designed to ensure that the correct patient is being treated.
The employee must verify patient demographic information is accurate and up to date as it is crucial for effective communication and care coordination; frequent validation and updates help in reducing the incidence of returned mail and unsuccessful contact attempts, thereby improving overall patient safety and satisfaction.
Work Schedule: Days, hours determined by supervisor Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 62962F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54207 – $70468/yr.
This position is eligible for telework.
This position requires a Other security clearance.
Applications close on 2026-09-10.
There are 3 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →