The Long Beach VA Health Care System is seeking a candidate to fill an Advanced Medical Support Assistant vacancy within the Nursing, Geriatrics and Extended Care Service Line. The ideal candidate's resume will articulate exceptional skills in customer service with the ability to identify customer concerns and ensure overall customer satisfaction and resolution, ability to operate computerized programs, and scheduling of appointments.
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VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The duties required for this position include but are not limited to: Answering phones Greeting patients Relaying messages to appropriate staff inside or outside of the unit Scheduling, canceling, re-scheduling patient appointments and/or consults Entering no-show information; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring both inpatient and outpatient appointments in areas of responsibility Verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals Determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Work Schedule: Full-time, Monday-Friday, 8:00 a.m.-4:30 p.m. Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position.
Functional Statement #000000: Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. Physical Requirements: Work is generally sedentary in nature with some walking, standing and bending. Occasionally requires moderate physical activity, e.g., carrying light items such as books and papers or lifting stacks of boxes or records. Work is typically performed in an office setting; adequately lighted, quiet, and controlled atmosphere.
Follows prescribed safety procedures; uses appropriate lifting methods and body mechanics for heavy lifting or moving heavy objects; reports observed potential safety hazards to appropriate personnel; removes or corrects safety hazards when possible; utilizes appropriate sanitary or aseptic techniques, when applicable.
No educational substitute
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52938 – $68819/yr.
This position requires a Other security clearance.
Applications close on 2026-11-06.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-30 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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