The Medical Support Assistant (Advanced) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in the VHA Patient Aligned Care Team (PACT). The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff, as well as specialty staff and ancillary services.
Functions of the Medical Support Assistant (Advanced) include: The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model in PACT, where the PACT model is used and may be required to serve on more than one team. As front-line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA.
He/she is responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Schedules appointments in accordance with current established VA/VHA Directives, Handbooks, policies, and procedures. Scheduling instruction conflicts that cannot be appropriately resolved within teamlet must be elevated to the MSA's supervisor.
Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. Explains the VA's mandate to collect insurance information for veterans, their families, and other eligible patients. Promotes veteran registration for and utilization of My HealtheVet (MHV).
The incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 55956F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no educational substitution for the GS-6 grade level. A transcript must be submitted with your application if you are basing all or part of your basic qualifications on education. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR High school transcript (unofficial or official) OR GED Certificate OR Homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52701 – $68511/yr.
Applications close on 2026-10-27.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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