The incumbent serves as an Advanced Medical Support Assistant in the Outpatient Clinic Unit of Ambulatory Care & Processing Section of Health Administration Service and works at a two-divisional teaching hospital affiliated with the University of Kentucky Medical Center at the U.S. Department of Veterans Affairs Medical Center.
He/she will normally work at one of the locations for the two divisions (Cooper Drive or Leestown Road) but is required to work at the other location as necessary.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies. Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV).
Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs. Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes. Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences. Work Schedule: 7:30am - 4:00pm, Monday - Friday Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: 31393F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no substitution of education for experience at this grade level. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
lyncie.crawford@va.gov · 901-530-3352
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $47779 – $62112/yr.
Applications close on 2026-10-16.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →