This position serves as an Advanced Medical Support Assistant above the full performance level within the Administrative Section of Dental at the Central Texas VA Health Care System (CTVHCS). The primary purpose of this position is to serve as an AMSA assigned to outpatient clinics. The AMSA position is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model Transformation Initiative.
Major duties include, but are not limited to: Understanding a wide variety of subjects regarding the VA while remaining friendly and courteous, regardless of the patient's or visitor's attitude or behavior. Promoting veteran registration for and utilization of MyHealtheVet (MHV), online personal health record for veterans.
Performing in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application. Receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
Printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including demographic and insurance information, updating the information as needed. Providing guidance, directions, and instructions to Veterans in relation to their appointments. Scheduling appointment with patient input to reduce no shows. Processing first party requests and ensuring forms are complete and accurate.
Receiving outside correspondence, requesting provider's actions for patient care, and forwarding to the appropriate agency for review. Ensuring non-VA records are forwarded to the appropriate provider for review. Scanning and indexing records into the system, on a timely basis and within the established guidelines, while ensuring the proper disposition of documents.
Providing a high degree of customer service with tack, poise, and diplomacy in dealing with Veterans who may have multiple health problems in a caring, compassionate, and sensitive manner. Capturing insurance and demographic information on all Veterans, explaining the VA's role in insurance reimbursement. Receives telephone calls and visitor to the VA, (patients, families, and friends of patients) regarding services and requests for changing scheduled appointments.
Multi-tasking to perform multiple duties at one time such as accessing the computer system, scheduling the appointment and utilizing multiple software to accomplish tasks related to the Veteran's visit. Other duties as assigned. Work Schedule: Monday-Friday;7:30am to 4:00pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 54178-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Basic: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial- level Board or Department of Education. Grade Determination: No education substitution for experience
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $48807 – $63449/yr.
This position requires a Other security clearance.
Applications close on 2026-10-09.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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