The Medical Support Assistant (Advanced) performs work relating to the care and treatment given to patients on inpatient units, outpatient clinics, and scheduling call centers. This is an open continuous announcement until September 30, 2027. Qualified applicants will be considered and referred as vacancies become available.
The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, Specialty Clinics, Compensation & Pension (C&P), Mental Health, Clinical Contact Center), and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.
The primary duties of the Advanced Medical Support Assistant may include but are not limited to: Communicate with the patient, interdisciplinary teams, VA Medical Center, and other agencies. Manage a system of follow-up care such as consults, tests, etc. Processes incoming patient secure messaging through MyHealthyVet (MHV) and coordinates with care team as appropriate.
Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Identifies incomplete encounters and communicates findings to providers; as needed. Assists the team to reinforce the plan of care and self-help solutions.
Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Ensures correct and update insurance information is captured. Manages patient systems to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). Schedules/reschedules, cancels, no shows, or add on appointments utilizing VSE software. Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility. Telework: Not Available Virtual: This is not a virtual position.
Functional Statement #: Varies by Location Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Elizabeth.Geppner@va.gov · 720-968-1840
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $45409 – $64044/yr.
Applications close on 2027-09-30.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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