This Medical Support Assistant (Advanced) position is within the Executive Director service at the VA Bedford Healthcare System located in Bedford, Massachusetts. It is a permanent and full-time position at 40 hours per week.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).
Duties include, but are not limited to: Supports clinics regarding clinic profile management; Collects and updates insurance information from Veterans, family members and other eligible patients; Prepares correspondence and memos as needed; Screens/receives phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes; Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable; Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage; Follows procedures regarding Community Care referrals; Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals; Stocks basic office supplies for the executive suite; Enters Veterans seeking emergent/urgent care, scheduling appointments accurately; Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits.
Incumbent updates all patient demographics; Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional and chronological maturation needs of the adult and/or geriatric patient; Assures that all appropriate VA forms are used correctly and regulations followed; and Performs additional duties or tasks as assigned by the supervisor to ensure efficient daily operations.
Total Rewards of a Allied Health Professional Work Schedule: Full-Time, Monday-Friday, 40 hours per week at the needs of the service-line. Hours will be discussed during the interview process. Compressed/Flexible: Not Available. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: F01391. Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.
Notifications: Veterans' preference does not apply for internal or other current permanent Federal agency employees. Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action).
The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is covered by a special rate. Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.
Substitution of Education: There is no educational substitution for the GS-06 level.
Molina.Vantha@va.gov · 781 390 0514
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $56518 – $73474/yr.
Applications close on 2026-11-06.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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