The Advanced Medical Support Assistant (AMSA) serves in the Medical Administration Service located at the Martinsburg Department of Veteran Affairs in Martinsburg, West Virginia. The position directly impacts the administrative and operational aspects of Veteran care delivery, including access management, appointment scheduling and coordination using advanced clinic access principles, patient processing, customer service, and data integrity.
Total Rewards of a Allied Health Professional The incumbent manages appointment scheduling using Advanced Clinic Access principles, updates demographic and insurance information, maintains the VA Online Scheduling (VAOS) database, and delivers front-line customer service both in person and by phone.
This role supports staffing, training, compliance, quality assurance, and reporting requirements that impact patient flow, revenue, performance measures, and the facility's public image. The AMSA works independently, exercising sound judgment in resolving administrative issues that influence patient care delivery.
Duties include reception, daily patient processing, knowledge to support any modality withing the medical center to include Primary Care, Mental Health, Diagnostic Service, Pain Management and Rehabilitation, Surgical and Medical Service. The position requires excellent communication skills, effective problem solving, and the ability to support continuous clinic operations, including staggered shifts or weekend clinics when needed.
The AMSA reports directly to the Supervisory Medical Support Assistant, Medical Administration Service (MAS) at the Martinsburg VA Medical Center. Functions: Serves as a primary administrative support resource for outpatient clinics, independently managing complex scheduling and access activities in accordance with VHA and local policies.
Performs receptionist duties, both face-to-face and telephonically, including ACD/call room scheduling coverage, providing courteous, timely, and Veteran-centered customer service while safeguarding privacy and confidentiality. Screens and receives incoming calls, determines the nature of requests, and provides accurate information or resolution using established clinic processes and privacy regulations.
Using VHA approved scheduling and appointment applications, coordinates, schedules, reschedules, and cancels appointments using advanced access principles; adjusts appointment times, dates, or locations to support contingency plans related to staffing shortages or provider availability. Shifts patients to alternate providers or clinics as needed to ensure continuity of care and compliance with mandated access standards.
Manages and performs daily reviews of active and pending consults, ICBWeb, VA Online Scheduling (VAOS), Open Slot Management (OSM) Audiocare communications to ensure accuracy, proper disposition, and timely follow-up as well as end-of-day review of no-show and/or patient cancellation reports and disposition accordingly.
Collects, verifies, and updates Veteran demographic, verifies eligibility, and insurance information to support accurate billing, reporting, and revenue cycle activities. Notifies supervisors or clinic leadership when clinic access is suboptimal or when Veterans cannot be scheduled within required timeframes.
Participates in daily team huddles and weekly team meetings focused on patient care planning and management, except when clinic coverage requirements necessitate absence. Ensures receipt, processing, and integration of medical and administrative records into the Computerized Patient Record System (CPRS), including initiating scanning when required.
Interprets and applies a complex body of laws, regulations, directives, and policies governing VA health care benefits and administrative operations. Other Duties as assigned.
Work Schedule: Monday thru Friday 8:00am to 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 26733-F Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
JEAN.FULI-JONES@VA.GOV · 304-263-0811 X7712
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $52934 – $68814/yr.
Applications close on 2026-11-02.
There are 3 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-27 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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