The Advanced MSA works collaboratively in an interdisciplinary coordinated care model. They coordinate with the patient care team to review the clinic utilization by using various reports, ensures clinic setup is closely monitored to support the needs of the clinic and make any necessary adjustments.
The incumbent's work impacts the timely administering aspect of patient care, including: proper eligibility review, timely authorization, ensuring care is scheduled and rendered accordingly.
The Advanced Medical Support Assistant position provides clerical and administrative support to the patients and staff; this position is located within the Community Care Office in Robley Rex VA Medical Center. Duties at this level include, but are not limited to: Participates in team chats and email to manage and plan patient care. Contributes as team member, preparing and monitoring various reports as determined.
Sets priorities and deadlines, adjusts flow and sequencing of work to meet the team and patient needs. Monitors pre-appointment requirements to assure readiness for patient visit/procedure. Manages electronic wait list to verify and validate accuracy and resolve issues. Evaluates patient information and clinic schedule lists to determine whether patient is vested.
Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent is responsible for consult management to include scheduling, monitoring, and disposition of new patient consults. Incumbent will also be responsible for the oversight of consult cleanup for facility consults.
Attempts to resolve complaints of a local administrative nature and refers other complaints to supervisor. Coordinates and/or schedules patient appointments with other clinics or specialties. Work Schedule: 8:00am - 4:30pm, Monday - Friday Telework: Available on ad-hoc basis Virtual: This is not a virtual position. Functional Statement #:41322F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
There is no substitution of education for experience at this grade level. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)
Zoie.dalton@va.gov · (618) 294-1243
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50161 – $67881/yr.
This position is eligible for telework.
Applications close on 2026-11-02.
There are 2 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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