The Health Administration Service is seeking a Medical Support Assistant (Advanced) to provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model; including, receptionist duties, customer service, and other duties assigned. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
Total Rewards of a Allied Health Professional Duties Assists with clinic access contingency plans by scheduling appointments, adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Screens and receives phone calls in a courteous and timely manner, determine the nature of requests, and provide information desired using privacy rules and established clinic processes.
Independently manages position responsibilities with little supervision. Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Reviews active/pending consults, EWL, Recall lists, and Audiocare communications for accuracy and disposition daily.
Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Healthcare Benefits. Conducts special audits, studies, or surveys to be utilized in the development of procedures and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.
Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.
Work Schedule: Full-Tine, tour of duty and location vary Locations: John Cochran Division, Jefferson Barracks Division, Washington Annex CBOC, Shiloh CBOC Tours: Tour 1: Monday-Friday - 0730-1600 or 0800-1630 Tour 2: 0730-1600, Days off vary with rotating weekends and holidays Tour 3: 1530-Midnight, Days off vary with rotating weekends and holidays NOTE: Other locations and/or tours may become available.
Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
mickaela.clark@va.gov · 314-652-4100 X62955
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $54307 – $70599/yr.
Applications close on 2026-10-09.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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