The Advanced Medical Support Assistant performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Community Care Program with the Iowa City Healthcare System in Iowa City, IA. The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
NOTE: The 2-page Resume requirement does not apply to this position. Making specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommending changes to existing clinic procedures based on current administrative guidelines.
Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic utilization and availability in the community and ensure that Community Care clinic schedules are closely monitored to effectively support the needs of patients and makes adjustments as necessary.
MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with Community Care medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
Processes incoming patient secure messaging through MyHealtheVet and coordinates with care team as appropriate.
Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team under Community Care Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; as needed; assists the team to reinforce the plan of care and self-help solutions; documents appropriate information into the electronic record Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and pending and active consults lists to determine whether the patient requires an immediate appointment Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Work Schedule: Monday - Friday; 7:30am - 4:00am or 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 7, 2026. The initial cut-off date for referral of eligible applications will be November 2, 2026.
Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.
If selected, to meet the basic requirement of high school education or equivalent and prior to a conditional job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Timothy.Michael@va.gov · 612-467-5503
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $49711 – $64623/yr.
Applications close on 2026-12-07.
There are 3 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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