OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent serves as a Medical Support Assistant (Advanced) for the Behavioral Health Service at Harry S. Truman VA Hospital.
The incumbent coordinates duties that directly support the Service in advanced scheduling efforts that facilitate performance measure success, consult referrals, and the overall establishment and maintenance of the flow of patient care throughout all teams within the service, to include the PTSD Clinical Team, Addictions Treatment Program, Behavior Health Recovery Team, Behavioral Medicine and Neuropsychological Services, and both telemed and therapy services at each CBOC.
The duties include but are not limited to: Identifies incomplete encounter information and communicates findings to providers to facilitate accurate workload credit and revenue collection. Ensures all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS). Performs receptionist customer service duties.
Screens/receives phone calls in a courteous manner, determine nature of requests, and provide the desired information using privacy rules. Responds to urgent written (faxed) requests for medical information from hospitals and/or doctors. Schedules appointments and utilizes the Electronic Waiting List accurately in a timely manner.
Provides administrative support to Physicians, Psychologists, Nurses, Advanced Registered Nurse Practitioners, Social Workers, and other administrative and professional staff throughout the Behavioral Health Service area.. Serves as timekeeper for entire Behavioral Health Service Line. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: Ad-hoc Virtual: This is not a virtual position.
Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher if using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) There is no education substitution for the GS-6 grade level.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $53532 – $69591/yr.
Applications close on 2026-10-30.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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