This position is located in the Jicarilla Service Unit in Dulce, New Mexico, and can be assigned to any outpatient location within the medical center. The purpose of this position is to provide administrative & clerical support to all departmental operations, patients, & healthcare staff. This position reports to the Chief Nurse Executive or designee. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Coordinates and manages patient appointments, referrals, consults, follow-up visits, and related scheduling activities using electronic health record and automated scheduling systems.
Maintains, reviews, and updates patient records, referrals, medical orders, laboratory requests, and related documentation to ensure accuracy, completeness, timely processing, and continuity of care. Provides administrative and customer service support to patients, families, visitors, and staff by responding to inquiries and communicating appointment information, procedures, referrals, and department services.
Performs clerical and administrative functions, including preparing correspondence, reports, forms, data entry, filing, medical records scanning, workload tracking, and recurring administrative reporting. Supports clinic operations through timekeeping, supply inventory, eligibility and insurance-related administrative processes, while maintaining patient confidentiality in accordance with HIPAA, privacy requirements, and agency policies.
If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
mesha.bosques@ihs.gov · 580-354-5528
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $37193 – $59671/yr.
This position requires a Other security clearance.
Applications close on 2026-10-28.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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