The Medical Support Assistant (MSA) at the St. Cloud VA Health Care System's Mental Health Outpatient Clinic (MHOPC) serves as the initial administrative point of contact for Veterans, their families, and other visitors.
Total Rewards of a Allied Health Professional The position requires the incumbent to physically report for work to the St. Cloud, MN VAMC. Major duties include, but are not limited to, the following: The MSA is tasked with performing intermediate clerical and administrative duties associated with patient care and treatment, such as scheduling, canceling, and rescheduling appointments, interpreting, verifying provider orders, and managing patient records.
This role involves greeting visitors, answering phone calls, recording messages, and directing inquiries appropriately while ensuring compliance with HIPAA regulations. These tasks are executed under close supervision to maintain the accuracy and integrity of handling sensitive information.
Acts as a receptionist, handling incoming and outgoing calls, recording messages, directing calls and visitors, and conveying information appropriately Demonstrates positive people skills that reflect caring, service orientation, professionalism, understanding, helpfulness, and concern toward Veterans, visitors, and other employees. Ability to communicate effectively and professionally with people of all educational backgrounds.
Utilizes basic medical terminology to ensure that Veterans and other callers are directed to the most appropriate place of assistance. Participates in team huddles/meetings, sharing information and collaborating with the medical team to ensure continuity of care. Serves as an agent in the department for scheduled and unscheduled visits. Maintains flexibility in adapting to changes in schedule and workload. Assists other team members willingly.
Responsible for scheduling, canceling, and rescheduling appointments, interpreting, and verifying provider orders according to VHA National scheduling guidelines and facility policies. Provides support to the Behavioral Health and Interdisciplinary Program (BHIP) and other specialty staff. Demonstrates the ability to multi-task in high-pressure situations and prioritize changing workflows accordingly.
Assists with tasks such as obtaining office supplies, dealing with medical data, scanning, making copies, faxing, and distributing mail. Enters appropriate information into the Veterans electronic medical record. Adheres to HIPAA regulations and ensures that Veteran information is shared only on a need-to-know basis. Promptly and accurately initiates and checks on status of referrals, lab, and imaging procedures.
Updates Veteran's demographic information to include the following: address, phone number, insurance, preferred method of communication, guardianship reminder, and other information as new programs are added or changed. Receives and responds to inquiries via Secure Messaging, Message Manager, VAR, VEText, letters, or phone calls.
These can include getting information to Veteran care teams through the entry of a note into the CPRS system and alerting the appropriate clinical staff member, requesting tests or medications, questions on appointments, scheduling, and various other inquiries. Demonstrates high proficiency in using computer systems and office procedures, ensuring detailed and accurate data entry and record-keeping.
Acts as the main point of contact for queries and manages complex patient data utilizing systems like ISS, VISTA, CPRS, Insurance Capture Buffer (ICB), Consult Tracking Manager (CTM), and Outlook. Make numerous calls each day to coordinate information and actions relating to patient care and services. Relays information and requests from the patients and /or clinical services to the treatment team.
Work Schedule: Monday-Friday, 7:30am-4:00pm OR 8:00am-4:30pm, to be discussed in interview Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Megan.noe@va.gov · (724) 285-2259
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $40274 – $65755/yr.
Applications close on 2026-09-14.
There are 2 openings for this position.
This position is open under the 'Fed Internal Search' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
Apply on official site →