Medical Support Assistant (PTC)

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Cleveland, Ohio
• Salary: $33867 – $55296/yr
• Hiring Path: Fed Competitive
• Number of Openings: 1
• Security Clearance: Not Required
• Date Posted: 2026-09-16
• Application Deadline: 2026-09-25

Similar Open Positions

Job Summary

The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants. The Medical Support Assistants will function in Patient Care Administrative Service (PCAS), Patient Transfer Center (PTC).

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position include but are not limited to: Scheduling appointments. Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, rescheduling patient's appointments and/or consults. Preparing the clinic for visits. Monitoring both inpatient and outpatient appointment for areas of responsibility.

Verifying and updating demographics and insurance information. Processing emergency and non-emergency transfers to other VA facilities or private hospitals. Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage Work Schedules: 12AM to 8:30AM, Monday to Friday plus Rotating Weekends & Holidays.

Telework: Not Available Virtual: This is not a virtual position Functional Statement #: Medical Support Assistant / (GS-3) 91460A/(GS-4) 91461A/(GS-5) 91462A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contact

Quintel.Renzy@va.gov · (305) 537-8306

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $33867 – $55296/yr.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government