The incumbent serves as a Medical Support Assistant in the Scheduling Support Section within the Chief of Staff Office at the Madison VA Hospital and Clinics in Madison, WI.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The MSA provides primary administrative support to the unit by overseeing the scheduling of appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
Duties include but are not limited to: Scheduling, canceling, re-scheduling patient's appointments and/or consults Entering no-show information Monitoring appointments requests from multiple electronic sources Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitoring outpatient appointments in areas of responsibility Verifying and updating demographics and insurance information Work Schedule: Full-Time 8:00am to 4:30pm M-F Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Amy.Hemstreet@va.gov · 612-467-4029
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $48795 – $61808/yr.
This position requires a Other security clearance.
Applications close on 2026-12-31.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-29 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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