The Inpatient Medical Support Assistant (MSA) functions as serving as an initial point of contact for the VAMC inpatient ward units. Duties included, but not limited to: coordination of patient admissions, discharges and transfers. Verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation.
This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Inpatient Medical Support Assistants (MSAs) assigned to Omaha VAMC Inpatient Wards, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
Inpatient Medical Support Assistants are considered chief sources of patient care and patient flow information. The position typically has responsibility for the overall coordination of patient admissions, discharges and transfers and should always be aware of pending patient movements. Major duties include (but not limited to): Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics. Coordinate with the patient care team to review clinic utilization. Request medical records from community healthcare facilities. Work with the multiphone line system and have working knowledge of computer systems and phone etiquette.
Knowledge of medical terminology due to the technical nature of language utilized by clinicians. Adjust the flow and sequencing of the work to meet team and patient needs. Assist the team to reinforce the plan of care and self-help solutions. Document appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
Manage patient systems to verify and validate accuracy and resolve issues. Maintaining office supplies, copying and storing necessary forms, maintaining office equipment. Ensure timely filing of patient paperwork in their chart, requesting records Other duties as assigned. Work Schedule: Varies. Schedule may include days, nights, and weekends. Duty days and hours will be discussed with supervisor.
Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official).
If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official transcript with your application. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Michelle.Smull@va.gov · 612-467-6629
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $36464 – $53486/yr.
Applications close on 2026-10-19.
There are 2 openings for this position.
This position is open under the 'Fed Excepted' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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