The Medical Support Assistant (MSA) position is located at a two-divisional teaching hospital affiliated with the University of Kentucky (UK) Medical Center within the U.S. Department of Veterans Affairs (VA) Health Care System, Lexington, KY. The incumbent will be assigned to one of the Community Based Outpatient Clinics (CBOCs) in Berea.
Total Rewards of a Allied Health Professional The GS-5 MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to Scheduling, canceling, re-scheduling patient's appointments and/or consults; Preparing for clinic visits ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Performing basic eligibility, copays and pre-authorization requirements for specific coverage.
Supporting the clinic team in the coordinating and assisting with the appropriate patient flow in the clinic. Work Schedule: Various tours to include weekends, evenings, nights and holidays. Schedule may vary based on patient volume and needs of service.
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 31243F Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
lyncie.crawford@va.gov · 901-530-3352
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $36464 – $55721/yr.
Applications close on 2026-11-07.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-02 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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