The Advanced Medical Support Assistant (AMSA) provides administrative and clerical support for the Dental Clinic, managing front desk operations and coordinating patient care services. Responsibilities include scheduling and managing appointments, maintaining no-show records, and providing timely, professional customer service by phone and in person.
Total Rewards of a Allied Health Professional Work Schedule: Monday-Friday 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position.
Functional Statement #:1452F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Major duties include but are not limited to: Checks-in/out patients for each clinic visit and records no-show information if applicable.
Works with dental providers to fill their clinic grids and maximize clinic productivity (goal >90% of clinic appointment slots filled). Ensures appropriate time is allotted for each scheduled procedure and the complexity of various procedures scheduled on a given day is appropriate. Schedule, cancel, and reschedule patient appointments ;schedule follow-up visits for crowns, bridges, and dental appliances in accordance with treatment plans.
Coordinate timely appointments for urgent and emergency dental care. Answers and responds to telephone calls, voice messages and secure messages in a professional and timely manner; directs phone calls and relays messages as needed.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
rekha.shastry@va.gov · 360-450-8391
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $69824 – $90770/yr.
Applications close on 2026-11-05.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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