This position is located in the Case Management at the Gallup Indian Medical Center in Gallup, NM. This position provides comprehensive clerical and administrative support to patients and staff, professional assistance and works closely with the Care Coordinator to process referrals, obtain prior authorizations, and coordinate outside services to ensure compliance and improve patient access to care. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R.
37.5 (2021).
Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Assists patients in completing new or updated forms for the Resource Patient Enters, updates, organizes, and files patient information and related documentation in electronic health records, tracking systems, and paper files.
Reviews records for completeness and accuracy, initiates corrections, and ensures proper routing and accessibility to support continuity of care, department operations, and compliance with HIPAA and confidentiality standards. Maintains logs, reports, and records to support workload tracking, clinic productivity, and administrative reporting requirements.
Coordinates and communicates patient appointments, follow-ups, referrals, and ancillary services across clinics, specialties, and providers to ensure timely access to care. Processes consults, orders, referrals, and authorizations in the electronic health record and associated systems to support clinical care and continuity of services.
Serves as the first point of contact for patients, families, and visitors, providing courteous and professional assistance in person, by phone, and electronically. Provides clerical support for meetings, correspondence, and data entry related to patient care activities and administrative operations.
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.
Full federal benefits details →
Irvina.Metteba@ihs.gov · 928-380-9291
This position is with Indian Health Service, Department of Health and Human Services.
The posted pay range is $36804 – $53531/yr.
This position requires a Other security clearance.
Applications close on 2026-11-13.
There are 2 openings for this position.
This position is open under the 'Fed Transition' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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