The Medical Support Assistant in the Nursing Service Ward Administration at the VA San Diego Healthcare System (VASDHS) works collaboratively with the interdisciplinary team and other health care professionals to provide accessible care that meet patient needs. At this level, the MSA independently performs a full range of duties related to the delivery of clerical healthcare services in inpatient units and/ or outpatient units setting.
The Medical Support Assistant in the Nursing Service Ward Administration at the VA San Diego Healthcare System (VASDHS) works collaboratively with the interdisciplinary team and other health care professionals to provide accessible care that meet patient needs. Must utilize an extensive knowledge base to provide timely and appropriate administrative duties to the inpatient/outpatient setting.
Work requires knowledge of computerized data entry, information processing systems and software related to patient care. At this level, the MSA independently performs a full range of duties related to the delivery of clerical healthcare services in inpatient units and/ or outpatient units setting.
Duties for the Medical Support Assistant include but are not limited to: Apply general rules and policies relating to clinic/ward functions, staff, and automated data processing methods in support of treatment of patients. Performs appropriate Admissions, Discharges, and Transfer (ADT) movements. Retrieving and scanning existing documents into an Electronic Health Record system.
Scheduling, canceling or rescheduling appointments in accordance with VHA national scheduling guidelines. Interpreting and verifying provider orders as appropriate. Interacting with internal and external customers to achieve desired outcomes. Scheduling patients for treatment and annotating patient records. Responding appropriately and ensuring that all messages are communicated in a timely manner.
Ensures that the electronic Bed Management System (BMS) is accurate and updated. Independently performs a full range of admissions, transfers, and discharges, related to administrative delivery of healthcare services in inpatient/outpatient settings. Responsible for answering incoming phone calls, patient call lights and relaying messages to appropriate staff.
Reports backlogs, difficulties in meeting deadlines, or difficulty in securing information from clinicians or the record. Communicates with nursing staff, physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner.
Handles conflict and problems in dealing with the customer constructively and appropriate. Works under the direction of a Lead MSA/Advanced MSA at the full performance level and makes decisions based on guidelines, precedents and regulations. Scheduling patient appointments. Monitoring inpatient electronic orders for areas of responsibility, verifying orders in a timely manner, verifying and updating patient demographics.
Work Schedule: Monday through Friday, Rotating Weekend and Holidays, either 7:30am to 4:00pm, 3:30pm to 12:00am, or 11:30pm to 8:00am. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
michelle.covert@va.gov · (385) 201-7032
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $50549 – $65597/yr.
Applications close on 2026-11-06.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-31 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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