Medical Support Assistant

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Johnson City, Tennessee
• Salary: $36464 – $55866/yr
• Hiring Path: Fed Internal Search
• Number of Openings: 1
• Telework Eligible: Yes
• Security Clearance: Not Required
• Date Posted: 2026-09-18
• Application Deadline: 2026-09-24

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Job Summary

The incumbent serves as the Medical Support Assistant (MSA) in the Contact Center (CCC) at the James H. Quillen VA Medical Center in Johnson City, TN.

Key Responsibilities

The major duties of the Medical Support Assistant include, but are not limited to: Scheduling and rescheduling appointments. Referring patients to other medical specialty clinics. Providing information to patients necessary to resolve complaints, Reviewing and documenting clinical and administrative electronic health records, Obtaining medical information from patients. coordinating information and actions related the patient care and services.

Scheduling appointments in accordance with VHA national scheduling guidelines. Work Schedule: 7:45am - 4:30pm Monday through Friday. Telework: Available. Virtual: This is not a virtual position. Functional Statement #: 50551F, 605552F, 60553. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contact

christopher.kirmse@va.gov · (785) 350-3111 X52966

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36464 – $55866/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government