This is an open continuous announcement which will be used to fill any Medical Support Assistant position that may become vacant within the Erie VA Healthcare System and associated CBOCs for which we are hiring and can be used for up to 90 days after the announcement closes. Applicants will be referred as positions become available. This is an open continuous announcement, the First cut point will be 11/17/2026 with additional cut points every 2 weeks as needed.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Medical Support Assistant is a complex role requiring an understanding of VA policies, independent decision-making, and multidisciplinary collaboration.
The Medical Support Assistant shall demonstrate exceptional interpersonal and customer service communication skills while working collaboratively with medical center programs, services, and multidisciplinary team members in providing accessibility to care and in meeting a patient's care needs, both clinical and administrative.
Some of the major duties of this position include, and are not limited to: Manages telephone calls, in-person inquiries, and secure messages regarding appointments and procedures; gathers necessary information, assists with scheduling changes, and refers matters outside the scope of assignment to the appropriate team or provider.
Utilizes computerized data entry and information processing systems, understand the medical center's organization, services, and basic rules governing visitors and patient treatment to efficiently and effectively provide information, schedule appointments, perform record keeping duties, and provide referrals.
Determines patient eligibility for care in accordance with VA regulations, public laws, and state laws; refers patients to Enrollment and Eligibility to complete overdue means tests and verify insurance coverage. Reviews records for deficiencies, referral information, and completeness before transfers or specialized care; directs patients to Release of Information to support continuity of care for non-VA referrals and emergency treatment.
Schedules and coordinates appointments, consults, follow-ups, procedures, and urgent visits in VistA/VSE and DHCP; provides preparation instructions, records required information, mails or communicates appointment notices, and updates cancellations, corrections, and rescheduling.
Resolves scheduling conflicts with the Administrative Officer of the Day, coordinates daily clinic activities with the care team, and generates daily Encounter Action Required Reports in accordance with VA policy. Scheduling directives must be followed, to include complying with next available/desired date policies. Communicates with patients, families, and medical center staff, including patients with physical or mental health challenges.
Uses tact, compassion, diplomacy, and sound judgment to establish trust, provide direction, and ensure patients understand and complete required forms and documents, including when they are confused, hostile, and suspicious of the care and treatment needs. Work Schedule: This will be discussed during the interview, multiple work schedules available. Work schedule will be determined upon selection. NOTE: May be expected to work evenings, rotating weekends, and/or holidays.
Telework: Not Available. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shawanda.Jackson@va.gov · 813-391-2368
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $43046 – $55961/yr.
Applications close on 2026-12-31.
There are 3 openings for this position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-04 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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