The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. MSAs are considered chief sources of patient care and patient flow information.
May work in the Call Center, Urgent Care, or in an interdisciplinary care team within a primary care team or specialty clinic on an infrequent basis.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to: Scheduling and rescheduling patients for treatment Interviews patients for appointments Refers patients to other medical specialty clinics Provides information to patients necessary to resolve complaints Interacts with both internal and external customers Reviews and documents medical outpatient and inpatient electronic health records, as well as administrative records Verifies third party insurance and updating information in the Insurance Capture Buffer (ICB) system Obtains medical information from patients Coordinates information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.
Work Schedule: Monday- Friday, 6:30AM- 3:00PM Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91461- VS Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Angela.Goyco@va.gov · 708-953-1952
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $41115 – $53450/yr.
Applications close on 2026-10-21.
This is a Monday- Friday, 6:30AM- 3:00PM position.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-14 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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