Medical Support Assistant☆ Save

Quick Facts

• Hiring Agency: Veterans Health Administration
• Department: Department of Veterans Affairs
• Location: Cleveland, Ohio
• Salary: $33867 – $55296/yr
• Hiring Path: Fed Excepted
• Number of Openings: 1
• Security Clearance: Not Required
• Date Posted: 2026-10-20
• Application Deadline: 2026-10-30

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Job Summary

The VA Northeast Ohio Healthcare System is recruiting for a Medical Support Assistant. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P).

Key Responsibilities

Duties of this position include but are not limited to: Scheduling appointments. Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, rescheduling patient's appointments and/or consults. Preparing the clinic for visits. Monitoring both inpatient and outpatient appointment for areas of responsibility. Verifying and updating demographics and insurance information.

Processing emergency and non-emergency transfers to other VA facilities or private hospitals. Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage Work Schedule: 8:00 am to 4:30 pm, Monday through Friday Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: Medical Support Assistant /(GS-3) 91460A; (GS-4) 91461A; (GS-5) 91462A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contact

Nikki.Neysmith@va.gov · 347-205-0722

Frequently Asked Questions

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $33867 – $55296/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-20 · Not affiliated with or endorsed by OPM or USAJOBS.gov