OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional This position provides advanced support work in connection with the care and treatment given to patients in Primary Care clinics. The Primary Care Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this Primary Care setting.
The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered.
The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided. The duties include, but are not limited to: Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Routinely works with personal computers and has a strong knowledge of MS Office applications. Communicate effectively at advanced levels both orally and in writing and, furthermore, must be able to expediently and accurately type data from a keyboard into a computer-based document.
Check patients in and out of the clinics and to enter required patient data Interacts in a collegial relationship with and provides support and assistive patient services to physicians, nurses, and other healthcare personnel in the Primary Care outpatient clinics. Receives, schedules, and routes patients seeking care. Receives and makes telephone calls for clinical staff and acts as a receptionist to patients.
Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.
Work Schedule: 8:00am-4:30pm, Monday-Friday Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized
Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-05, you must submit a copy of your unofficial or official college transcript with your application.
If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official) Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
adrienne.walker2@va.gov · 757-769-2810
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $38237 – $62430/yr.
Applications close on 2026-09-01.
This position is open under the 'Public' hiring path.
Source: USAJOBS.gov — U.S. Federal Government
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