This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Health Administration Division.
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The primary purpose of the position is to monitor patient and visitor temperatures, verify patient appointments, transport patients to appointments, verify employee identification (IDs), and provide customer service.
The incumbent will also be task with enforcing the visitation policy, providing administrative support, and providing information assistance to Veterans, family members, and guests with navigation and wayfinding information in Facility Access. Assignments at this level include, but are not limited to: Scheduling, canceling, rescheduling patient appointments and/or consults. Entering no-show information; monitoring appointment requests from multiple electronic sources.
Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic. Monitoring both inpatient and outpatient appointments in areas of responsibility. Verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e.,\ TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Supports the Milwaukee VAMC's screening process with particular emphasis on customer service.
Accurately and efficiently screens visitors, patients, and staff according to current guidelines. Greets patients and visitors in a pleasant and courteous manner. Provides information and directions to patients and visitors including assisting with physical transportation of Veterans within the hospital and clinics. Provides transportation of Veterans to clinic appointments including general wayfinding. Supports cleaning and infection control in accordance with SOP or policy.
Ensures that the east and south entrances are properly supplied with the proper personal protective equipment (PPE) to support safety guidelines and other protocols/efforts, including stocking face masks and/or wheelchairs as needed. Document visitor(s) information and provide wristbands to adhere to the visitation policy. Work Schedule: Varied work schedule. Rotating weekends and holidays. Recruitment Incentive (Sign-on Bonus): Not Authorized.
Permanent Change of Station (Relocation Assistance): Not Authorized. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #:09875F, 09876F, 09877F Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Shenetra.Chatman@va.gov · 912-408-2900 X2721
This position is with Veterans Health Administration, Department of Veterans Affairs.
The posted pay range is $33920 – $55382/yr.
This position requires a Other security clearance.
Applications close on 2026-11-02.
There are 2 openings for this position.
This position is open under the 'Fed Competitive' hiring path.
Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov
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